|MEDIA RELEASE 23 August 2002|
|Issued by Queensland Resident Accommodation Managers Association Inc|
|PAMD Review Provides Chance To Support Guests|
|by Kim Cox|
|QRAMA State President|
opportunity exists during the PAMD Act review for Queensland tourism to
get a further boost from having sensible agency laws that relate to all
recent years QRAMA has been constantly reminding administrators,
politicians and bureaucrats that in the self-contained holiday rentals
sector, where many of our members practise, there should also be a
strong focus on the needs of the guest.
the past, legislation and regulations have been focussed on the rights
of the owner and the regulation and accountability of the resident
the old Auctioneers and Agents Act the legislative thrust was for the
policing of the real estate industry and the protection of the owners.
PAMD Act now gives our industry the opportunity to broaden the
stakeholder group on which it should focus and we intend to make this
one of the pivotal parts of our submission to the review process.
want to be able to work with the Office of Fair Trading and our members
to develop a greater recognition of the rights of guests.
need to be realistic. Tourism is now Queensland’s second largest
industry with a turnover reported to be $14 billion annually.
guests who use managed self contained accommodation properties make a
contribution estimated to be $500 million to $600 million annually and
provide many thousands of full time and part time jobs for regional
are some parts of the legislation which need improvement and can help
deal with issues such as developing smoother transitional arrangements
when a new manager is appointed, particularly in relation to licensing
and establishment of a trust account.
the past, disputes arose when a guest makes a long term booking which is
not relayed to the new owner during the sale negotiations. The new owner
might move the property out of the letting pool or occupy the property.
These steps cause a significant problem for the manager and for the
guest who is deemed by the Office of Fair Trading to have no rights.
of the other areas that QRAMA will be contesting will be to look at the
ambiguous requirement of multiple licences in section 111, which we
believe are poorly defined and the source of much conflicting advice.
are hopeful that in the review that there will be clarification of who
needs to be licensed within the residential accommodation team.
this end we would like to see a separation of the educational and
licensing requirements, including a review of continuing education over
topics other than trust account matters.
Too often, the Office of Fair Trading currently sees tourism only
in terms of the operation of the trust account.
agree with the requirement of continuing education for letting agents.
But this education must extend beyond the PAMDA trust account
requirements and embrace those many other issues of marketing a tourism
support that are vital to sound business in Queensland.
points which we will be addressing include the recognition in the Code
of Conduct of the problems caused by poaching of letting appointments by
real estate agents and the complexity of licence renewal using a
nine-page Form 2 and an
commissions by wholesalers and the lack of protection of funds held by
booking agents are other areas that need review.
in the 21st century and with the growth of the industry, the
requirement to live on site (or provided services after hours) should be
a body corporate matter and the body corporate should outline
responsibilities rather than be a PAMDA requirement.
at QRAMA will also be looking for a closer partnership with the
inspectors from the Department of Fair Trading to help us and our
members improve performances, rather than see them just as enforcers of
too are part of the Tourism portfolio and hopefully will work with our
members to boost business not just for managers but also for owners,
investors and other businesses in the region where we operate.
|Back to Press Releases|