|RESORT NEWS October 2004|
|Issued by Queensland Resident Accommodation Managers Association Inc|
|CODE OF CONDUCT FOR ALL WILL MAKE FOR BETTER LIFESTYLE|
|Mr Kim Cox, State President|
In this era of business governance, any initiative that assists in helping industry to focus on its rights and responsibilities is sound practice.
As part of the good governance drive in the property industry, governments are requiring practitioners to develop and adhere to transparent codes of conduct.
It is not a new concept, but it is one that is being embraced across the board in industry and commerce, along with mission and vision statements.
A code of conduct is required as part of the licensing requirements for resident managers. The code of conduct is part of the front desk requirements for resident managers and is a constant reminder to them of their obligations and conditions of service to owners, tenants and guests.
A code of conduct applies to the actions of body corporate managers, a reminder to them also of their obligations.
It is all part of the State Government’s desire to ensure professional business conduct in this industry, along with many others who deal with the community in daily business.
QRAMA has supported the Code of Conduct initiative over the years because our members believe it is not only an expectation right of our customers, but it indeed enhances the business.
As the permanent and holiday letting industry continues to grow rapidly in Queensland and other parts of Australia, it is necessary that professional practice is just that - reliable, conscientious and dedicated.
Investor owners and owner-occupiers have committed significant funds into their lifestyle property and they want strong risk management practices in place to ensure the security of that investment and the lifestyle it brings.
Resident managers with their code of conduct and commitment to ongoing training and professional practices are there to ensure that the capital asset is well run and appreciates in corporate as well as individual unit value.
The code of conduct clearly sets out the commitment of resident managers to achieving the best for all involved with the strata and community titled properties.
However, in the review of the Body Corporate and Community Management Act, there still remain obvious concerns by the Government and the industry regarding complaints and the issues management area of administration.
QRAMA contends that much of this concern could be reduced by having owners and owners’ representatives better understanding their rights and obligations.
We have recommended that those involved on their body corporate committees and the elected chairman of the committee have a better understanding of the legislation and regulations and also have a code of conduct in place to better manage the day to day issues as they arise.
At the moment the BCCM Act requires a body corporate chairman to fulfil the role of chairing committee meetings. Yet in too many cases, body corporate chairmen assume the role of president, seeking to exercise non-existent powers.
The body corporate committee has significant obligations to their fellow owners and as the complexities of the types of buildings increase, there are significant business challenges.
Building assets range from several hundred thousand to multi million dollar enterprise, requiring expert management and maintenance. It is important for the peace of mind and business benefits for owners to have sound management practices across the whole spectrum of the enterprise.
As the industry matures, the role of the body corporate committee assumes great responsibility, and for the benefit of all, a code of conduct and a better understanding of the legislation and its obligations is a necessity.
It has been interesting to note that the State Government is to amend the Real Estate Agency Code of Conduct making it clear that harassment and unconscionable conduct will not be tolerated.
This has been as a result of complaints concerning the “funeral chasing” practises of some real estate agents and those who harass the public for listings.
QRAMA has been concerned that real estate agents have been interrupting people’s rights for a peaceful holiday by holding inspections of units whilst holidaymakers are paying for the right for a peaceful break. Agents have no right to conduct an inspection at this time but many operate by their own rules.
Holidaymakers are the greatest ambassadors for a building and a region, with many making return bookings or advising their friends of their experiences. It is important that these ambassadors are not hectored or disrupted by adverse impacts to their holiday period.
The resident managers code of conduct is directed to making guests’ stays as attractive as possible, and to ensuring the holiday centre is presented in the best condition with the best of services and amenities.Business codes of conduct are an important asset, allowing all parties to better understand the mission of the professionals there to provide a benefit of all.
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